Refund policy

Refund & Return Policy: Daim Watches (Pakistan)

At Daim Watches, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a 7-day return and exchange policy under the terms below.

1. Eligibility for Return

You may request a return within 7 days of receiving your order if:

The item is unused, unworn, and in its original condition
All tags, protective films, and packaging are intact
The product is free from scratches, wear marks, or damage
You have proof of purchase (order number, receipt, confirmation email)

2. Non-Returnable Items

We cannot accept returns for:

Watches that show signs of wear or use
Damaged items caused by mishandling or improper use
Items without original packaging or missing accessories
Clearance or sale items (unless defective)

3. Returns Due to Defect or Wrong Item

If you receive a defective, damaged, or incorrect product:

Contact us within 48 hours of delivery
Provide photos or video proof of the issue
Once approved, we will offer:
- Replacement
- Exchange
- Store credit
- Or a refund (depending on the situation).

4. Refund Processing

After your returned item is received and inspected:

Approved refunds will be issued within 1-2 working days
Refunds are processed to:
- Bank account
- Mobile wallet
- Or store credit (based on your choice)

Shipping fees are non-refundable unless the item was defective or incorrectly delivered.

5. Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs
For defective or wrong items, Daim Watches will cover the shipping cost

We will provide the return address after your request is approved.